Looking to get in touch with FREEBRD?
Reach the Studio
- Questions? Tap our chat box
- Email: Support@freebrd.shop
- Track your package on the home page
The FREEBRD Guarantee
Original DTF Art:
These are one-of-one creations. If your piece arrives damaged in transit, canvas replacements are issued for damage and misprints. Notify us within 30 days — we'll make it right.
All Other Items:
If there is a printing error or manufacturing defect, we will replace the item at zero cost to you. Resolutions are handled as store credit, available immediately upon approval — no cash refunds.
How to Start a Return:
Log in at account.freebrd.shop, navigate to your order, and submit your request directly — no need to email us first.
Prefer email?
returnclaim@freebrd.shop within 30 days to start your claim.
