Reach the Studio
- Questions? Tap our chat box and get connected with FREEBRD
- Email: support@freebrd.shop
- Track your package from our homepage. Tap the FREEBRD logo above.
The FREEBRD Guarantee
Made to Order
Every FREEBRD piece is custom-made to order. We do not accept traditional returns for sizing or buyer’s remorse, and we do not issue cash refunds.
Exchanges
Within 30 days, exchange requests may be resolved with store credit. Include your order number and reason for the request.
Damage, Defects & Misprints
Original DTF art is final sale except for damage or misprint claims submitted within 30 days with packaging and artwork photos. For all other items, damage, defects, or misprints reported within 30 days qualify for a free replacement. No return shipment is required for approved damage or misprint claims. Replacement processing and delivery takes 5–10 business days.
Start a Claim
Shopify Inbox is the fastest way to start a claim. If you prefer email, contact returnclaim@freebrd.shop within 30 days with your order number and reason. For Original DTF art damage or misprint claims, include packaging and artwork photos.
Cancellations
Cancellation requests must be made within 24 hours of purchase. Production can begin immediately, so cancellation is not guaranteed once production begins.
Shipping & Pickup
Orders placed through freebrd.shop are shipped within the United States. Local pickup for online orders is not available at this time.
