Local Art Displays

How do I purchase an original painting on display?

Local display purchase access is provided at the venue. Ask venue staff for access to browse and purchase the displayed originals online. These one-of-one paintings are for collection at the display venue only; shipping is not offered.

How do I take my painting home?

Show venue staff your order confirmation. Staff must contact FREEBRD to verify payment and receive release approval before handing over the painting. Please inspect the original before accepting it and raise any concerns with staff and FREEBRD before release.

Can I return or exchange a venue original?

Once you’ve inspected and collected your original painting, we don’t accept returns or exchanges for a change of mind, or offer store credit for those purchases. Please raise any concerns with venue staff and FREEBRD before accepting the artwork. This does not limit your rights under applicable law.

Can I have a venue original shipped?

No. Displayed originals must be collected at the venue. Made-to-order prints, apparel, and decor are sold separately and shipped to your home. If you purchase both, only the eligible shipped products are sent to you; the original stays at the venue until its release is approved.

Do I need to subscribe or create an account to purchase a venue original?

No. Marketing signup and customer accounts are optional. Provide your contact details at checkout to receive order notifications. One-of-one originals are excluded from the 15% welcome offer.

Orders & Processing

How long does it take to process my order?

Most FREEBRD shipped orders are processed and sent to production within 2–7 business days. Our prints, apparel, and decor are made to order, so processing time is separate from shipping time. You’ll receive a confirmation email when your order is placed and a shipping notification once it’s on its way. Venue originals follow the collection process above instead.

Can I cancel or change my order after placing it?

We move fast. Our made-to-order products can enter production shortly after purchase. Cancellation requests for these products must be submitted within 24 hours of purchase. We’ll do our best to cancel before production begins, but cancellation is not guaranteed once production has started.

You can submit a cancellation request through your account at account.freebrd.shop, or email support@freebrd.shop within 24 hours with your order number in the subject line. For a venue-original order, contact support@freebrd.shop before collection; the made-to-order cancellation window does not promise cancellation of a venue-original purchase.

If your shipped order has already been dispatched, cancellation is no longer possible. Please refer to our Refund policy for eligible exchange or claim options.

How do I track my order?

You’ll receive a tracking number via email once your order ships. Please allow 24–48 hours for the tracking link to update with the carrier’s initial scan. You can use that number directly on the carrier’s website to follow your package in real time. Venue originals are not shipped and do not have shipment tracking.

What if I order multiple items?

Because we partner with specialized printing facilities for different product types, your shipped order may arrive in separate packages at slightly different times. You’ll receive separate tracking numbers for each shipment as they go out. Venue originals are collected separately at the display venue after payment verification and release approval.

Shipping

Where does FREEBRD ship?

We currently ship within the United States only. We do not offer international shipping at this time. Shipping guidance applies to shipped products, not venue originals.

How long does shipping take?

Standard domestic shipping takes 2–5 business days in transit. Total estimated delivery is 4–12 business days from purchase. During November–January, production and transit may take an additional 2–5 days.

Is expedited shipping available?

Expedited shipping is available on select apparel items at checkout. When available, expedited orders have an estimated delivery of 2–5 days from purchase. Expedited shipping rates are calculated at checkout and vary by product. Not all products are eligible for expedited shipping.

Do you offer free shipping?

Yes! Orders over $50 qualify for free shipping. Free shipping thresholds are calculated on the order total after discounts or promotions are applied. Venue originals are not shipped.

Which carriers do you use?

We ship via USPS and courier services depending on your location and product type. Note: We can ship to P.O. boxes and military addresses via USPS only. Large canvas prints exceeding 12" × 22.5" cannot be delivered to P.O. boxes.

What are your shipping costs?

Standard shipping is a flat rate of $3.29. Orders over $50 qualify for free shipping. Venue originals have no shipping service; they are collected at the venue.

Returns & Exchanges

What is your return policy?

Our prints, apparel, and decor are custom-made to order. We do not issue cash refunds. Original DTF Art is final sale, except for approved damage claims. For other made-to-order products, eligible exchange requests submitted within 30 days of delivery are resolved as store credit. Orders placed between November 1, 2026 and February 1, 2027 have a 35-day exchange or claim window. One-of-one venue paintings follow the separate venue-original return terms above and are not Original DTF Art reproductions.

What if my item arrives damaged or defective?

If your shipped order arrives damaged, defective, or with a printing error, submit a claim within the applicable claim window with your order number and clear photos of the item and packaging. Approved claims are resolved with a free replacement. If replacement is unavailable, store credit may be issued. Most claims do not require the item to be mailed back.

Approved damage, defect, and misprint claims are resolved through photo submission and do not require a physical return. If a return is specifically authorized, FREEBRD does not issue a prepaid return label and return shipping is the customer’s responsibility.

If possible, reject a visibly damaged parcel from the courier and photograph it first. The fastest way to reach us is through the chat bubble on our site. For venue originals, inspect the painting and report any concerns before accepting it; the shipped-product replacement process does not apply to a one-of-one painting.

What about Original DTF Art pieces?

Original DTF Art is not eligible for exchange or store credit. If your canvas artwork arrives damaged in transit, submit a claim with clear photos of the artwork and packaging. Once the claim is approved by our shipping partner, FREEBRD will provide a replacement canvas artwork at no cost.

How do I submit a return or exchange claim?

1. Chat (fastest): Click the chat bubble on any page at freebrd.shop and include your order number and a photo of the issue. You’ll get an immediate confirmation.
2. Self-serve: Log in at account.freebrd.shop, navigate to your order, and submit your request directly.
3. By email: Email returnclaim@freebrd.shop within 30 days of delivery, or within 35 days for qualifying orders placed between November 1, 2026 and February 1, 2027. Include your order number, delivery date, and clear photos when reporting damage or a defect.

Our team will review and respond promptly. For replacement orders, please allow 5–10 business days for processing and delivery.

What about lost or stolen packages?

If the carrier confirms that a package was lost in transit, FREEBRD will provide a free replacement. If replacement is unavailable, we will issue store credit. Contact support@freebrd.shop so we can begin the carrier investigation.

Product Info

What is faux suede / vegan suede?

Our faux suede pillows are crafted from a premium synthetic fabric that mimics the look and feel of real suede — without any animal products. It’s soft, durable, and easy to maintain. Eco Conscious. Fully vegan. Fully FREEBRD.

Do your pillows come with inserts?

Yes — our Faux Suede Luxury Pillows include a pillow insert. Pillow covers and pillowcases are sold separately without inserts. Product listings will always specify what’s included.

Are your pillows machine washable?

Pillow covers and pillowcases are machine washable on a gentle cycle. We recommend air drying to maintain shape and texture. Inserts should be spot cleaned only.

Are your wall clocks silent?

Yes — our Minimalist Wall Clocks feature a silent quartz movement. No ticking. Just clean, quiet design.

What batteries do the wall clocks use?

Our wall clocks run on 1 AA battery, not included.

What is your canvas art printed on?

Our premium stretched canvases are printed on artist-grade canvas with archival inks for lasting color and clarity. Each piece arrives ready to hang.

How do I care for my canvas art?

FREEBRD canvases are printed with certified archival inks designed to resist fading, even in direct sunlight. Simply dust lightly with a dry cloth to keep your piece looking sharp for years to come.

Do your t-shirts run true to size?

Our tees are designed with a relaxed, true-to-life fit. If you’re between sizes, we recommend sizing up for extra comfort. Questions about a specific style? Reach out at support@freebrd.shop — we’re happy to help.

Bundles

What’s included in FREEBRD bundles?

Our bundles — found in The Edit — pair complementary pieces curated for your space. Each bundle listing details exactly what’s included and the savings versus buying individually.

Can I customize a bundle?

At this time, bundles are pre-curated sets and cannot be customized. More bundle options are coming — follow us on Instagram and TikTok for first looks.

About FREEBRD

What is FREEBRD?

FREEBRD is a home decor and apparel brand built around the idea that your space should feel like you — bold, intentional, and elevating. From vegan suede pillows to statement wall art, everything we make is designed to elevate your environment without compromise.

We believe quality should be accessible, design should be fearless, and that great spaces belong to everyone — regardless of background. As FREEBRD grows, giving back to the communities that inspire us isn’t just a goal, it’s part of the mission. More on that soon.

What is The FREEBRD Mission?

Visit The FREEBRD Mission to learn more about what drives FREEBRD — the art, the aesthetic, and the why behind FREEBRD.

Where can I find your blog and editorial content?

Head to The Collective Blog — our ever-growing hub for behind-the-scenes blogs of FREEBRD artwork, style guides, decor inspiration, and the FREEBRD brand story. New content added regularly.

How do I stay connected with FREEBRD?

Follow us on Instagram, Facebook, and TikTok for new drops, behind-the-scenes content, and community vibes.

How do I contact FREEBRD?

Reach us anytime through our Connect With Us page or email us directly at support@freebrd.shop. We typically respond to emails within 1–2 business days. Chat with us instantly via the bubble on our site, or reach us through our Connect With Us page.