Shipping policy

FREEBRD LLC ("we" and "us") is the operator of (www.freebrd.shop) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to availability. Our prints, apparel, and decor are custom-made to order and produced upon purchase. If an item becomes unavailable before production begins, we will contact you with next steps.

For these made-to-order products, our shipping timeline has two parts: Production and Transit. One-of-one venue originals follow the collection process below.

1.0 Venue Original Collection

Local display purchase access is provided at the venue. Displayed one-of-one original paintings are purchased online and collected at the display venue only; they are not shipped. FREEBRD must verify payment and approve release before collection. Production times, shipping rates, delivery estimates, tracking, and parcel-claim terms in this policy apply to shipped products, not venue originals. Please refer to our Refund policy for venue-original return terms.

1.1 Order Processing and Production

Before your order ships, it needs to be made. Please allow 2–7 business days for our production facilities to print, quality-check, and pack your items.

Note:During peak holiday seasons (November–January), production and transit times may be extended by 2–5 additional business days. We recommend placing orders early to ensure timely delivery.

1.2 Shipping and Transit Times

Once your item is printed and packaged, it will be handed off to the shipping carrier. Standard domestic shipping within the US generally takes 2 to 5 business days in transit.

Total Estimated Delivery: When you combine production and shipping time, you can expect your order to arrive at your door within 4 to 12 business days from the moment you hit purchase.

1.2.1 Canvas Print Delivery Times

Canvas prints are made to order and typically require 2–7 business days for production, followed by 2–5 business days in transit. Estimated total delivery is 4–12 business days. Timelines may vary by print provider, canvas size, season, and order volume.

1.3 Expedited Shipping

Expedited shipping is available on select apparel items at checkout. When available, expedited orders are prioritized in production and transit, with an estimated delivery of 2 to 5 business days from purchase. Expedited shipping rates are calculated at checkout and vary by product. Not all products are eligible for expedited shipping — standard shipping will be the available option for ineligible items.

1.4 Order Tracking

As soon as your package receives a shipping label and leaves our facility, you will receive an automated email with your tracking number. Please allow 24 to 48 hours for the tracking link to update with the carrier's initial scan.

1.5 Multiple Shipments

We partner with specialized printing facilities for different types of products to ensure the highest quality. Because of this, if you order multiple different items (for example, an apparel item and a heavy canvas), your order may arrive in separate packages at slightly different times. You will receive separate tracking numbers for each package as they ship.

1.6 Address Errors & Returned to Sender

Please double-check your shipping address at checkout. If a package is returned to our production facilities because the customer provided an incorrect, incomplete, or undeliverable address, the customer is responsible for any applicable reshipping cost. If you notice an address error, please email us as soon as possible at support@freebrd.shop. We will do our best to update the address before production begins, but changes cannot be guaranteed once production or fulfillment has started.

2. Shipping Costs

Standard shipping is a flat rate of $3.29. Orders over $50 qualify for free shipping.

This price will be the final price for shipping cost to the customer.

Please note: free shipping thresholds are calculated on the order total after any discounts or promotions are applied.

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2–5 business days, with total estimated delivery of 4–12 business days from purchase.

3.2 Dispatch Time

Orders are usually dispatched within 2–7 business days of payment.

Our production partners operate on Monday - Sunday during standard hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address

Address change requests should be submitted as soon as possible, preferably within 24 hours of purchase. We will do our best to update the address before production begins, but changes cannot be guaranteed once production or fulfillment has started.

3.4 P.O. Box Shipping

We will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

3.4.1 The Canvas Size Limit

The absolute largest P.O. Box available at a US Post Office is 12" x 22.5". Any heavy canvases larger than those dimensions literally cannot be delivered to a P.O. Box. The carrier will either reject the package or return it to the sender.

3.5 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

3.6 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us at support@freebrd.shop so that we can conduct an investigation.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier after first taking a clear picture of the parcel to confirm it's damaged, and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6. Duties and Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

6.2 Import Duties and Taxes

FREEBRD currently ships within the United States only. We do not offer international shipping at this time.

7. Cancellations

For our made-to-order products, production begins shortly after purchase. Cancellation requests must be submitted within 24 hours of purchase.

You can submit a cancellation request through your FREEBRD account at account.freebrd.shop. You may also email support@freebrd.shop with your order number in the subject line. We will do our best to cancel the order before production begins, but cancellation is not guaranteed once production or fulfillment has started.

If an order has already been dispatched, cancellation is no longer possible. Once delivered, standard exchange terms apply. Please refer to our Refund policy for eligible exchange or claim options.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit

If your item arrives damaged in transit, submit a claim within 30 days of delivery with clear photos of the packaging and damaged item. Approved damage claims are resolved with a free replacement. In most cases, no physical return shipment is required.